Southern California Edison (SCE)
To support customers and families staying home from work and school during the current COVID-19 emergency, Southern California Edison (SCE) will be postponing all noncritical planned power outages while continuing with emergency outage work for public safety and wildfire mitigation, however, some planned outages in the City will need to proceed because they are critical. Impacted customers should receive an SCE Outage Notification for the corresponding outage number. Customers can check the status of an outage by calling SCE at 1-800-655-4555 or by going to the SCE website and putting in their outage notification number here: https://www.sce.com/outage-center/maintenance-outages
SCE is also suspending service disconnections for nonpayment and waiving late fees, effective immediately, for residential and business customers impacted by the COVID-19 emergency. For more information, visit sce.com/billhelp.
California Water Service
To minimize personal contact, Customer Center lobbies are closed until further notice. Cal Water assures that its tap water is safe from COVID-19, according to the World Health Organization and the Centers for Disease Control and Prevention, and that safeguards to protect water quality are effective to keep tap water safe from viruses, including COVID-19.
Water Replenishment District of Southern California
The WRD Board of Directors has prepared fact sheets (available on the WRD website at the link above) to assure residents that COVID-19 is NOT transmitted through water. The Centers for Disease Control and Prevention, the World Health Organization, and the Environmental Protection Agency have all confirmed that tap water is safe to drink and that COVID-19 has not been detected in water.
Southern California Gas Company
SoCalGas branch payment offices are closed to the public. Some Authorized Payment Locations, located in grocery stores, may close their payment booth or reduce their payment hours due to increased traffic in grocery stores. Information about additional payment options is available on the SoCalGas website.
In response to the coronavirus outbreak, SoCalGas is supporting its residential and small business customers by suspending service disconnections for customers who are having a hard time paying their bill. This policy will remain in effect until further notice. Please disregard any automated 48 hour shut off notice. Additionally, SoCalGas is waiving late payment fees for small business customers.
Waste removal has been identified as a critical and essential service and as such, EDCO will continue regularly scheduled collection operations. As the impact of the COVID-19 situation is changing daily, please refer back to EDCO’s website for further updates for any operational changes.
EDCO’s Customer Service office is closed to walk-in traffic as a result of the COVID-19 pandemic. You may contact customer service at 562-997-1122, by text at 562-203-0295, or by submitting a Contact Us form, for your EDCO business needs. If you have a need to visit in person, please contact EDCO to make an appointment.
Cox Solutions Store locations will stay open from 10 a.m. to 4 p.m., Monday through Friday to serve customers. Stores will remain closed on Saturdays and Sundays. Cox Communications has pledged not to terminate service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the coronavirus pandemic; to waive any late fees that residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and to open Cox Wifi outdoor hotspots to help keep the public connected in this time of need. For information on addition relief offerings, visit cox.com.