Utilities

Southern California Edison (SCE)

1-800-655-4555
sce.com

To support customers and families staying home from work and school during the current COVID-19 emergency, Southern California Edison (SCE) will be postponing all noncritical planned power outages while continuing with emergency outage work for public safety and wildfire mitigation, however, some planned outages in the City will need to proceed because they are critical. Impacted customers should receive an SCE Outage Notification for the corresponding outage number. Customers can check the status of an outage by calling SCE at 1-800-655-4555 or by going to the SCE website and putting in their outage notification number here: https://www.sce.com/outage-center/maintenance-outages

SCE is also suspending service disconnections for nonpayment and waiving late fees, effective immediately, for residential and business customers impacted by the COVID-19 emergency. For more information, visit sce.com/billhelp.

California Water Service

310-257-1400
calwater.com

To minimize personal contact, Customer Center lobbies are closed until further notice. Cal Water assures that its tap water is safe from COVID-19, according to the World Health Organization and the Centers for Disease Control and Prevention, and that safeguards to protect water quality are effective to keep tap water safe from viruses, including COVID-19.

Water Replenishment District of Southern California

562-921-5521
wrd.org

The WRD Board of Directors has prepared fact sheets (available on the WRD website at the link above) to assure residents that COVID-19 is NOT transmitted through water. The Centers for Disease Control and Prevention, the World Health Organization, and the Environmental Protection Agency have all confirmed that tap water is safe to drink and that COVID-19 has not been detected in water.

Southern California Gas Company

1-877-238-0092
socalgas.com

SoCalGas branch payment offices are closed to the public. Some Authorized Payment Locations, located in grocery stores, may close their payment booth or reduce their payment hours due to increased traffic in grocery stores. Information about additional payment options is available on the SoCalGas website.

In response to the coronavirus outbreak, SoCalGas is supporting its residential and small business customers by suspending service disconnections for customers who are having a hard time paying their bill. This policy will remain in effect until further notice. Please disregard any automated 48 hour shut off notice. Additionally, SoCalGas is waiving late payment fees for small business customers.

EDCO

310-540-2977
edcodisposal.com

As a critical and essential service EDCO continues regularly scheduled collection operations. EDCO’s Public-Access Recycling - Buyback & Redemption Centers remain closed during the COVID-19 pandemic. Please be aware that these facilities may remain closed for an extended period of time. As always, EDCO encourages recycling efforts to carry on during this time. Please recycle your materials in your blue recycling container or a designated public recycling receptacle. Please DO NOT recycle any items that have been in contact with a COVID-19 positive or exposed individual. Put these items in a bag and in your gray trash container.

EDCO’s Customer Service office is closed to walk-in traffic as a result of the COVID-19 pandemic. You may contact customer service at 562-997-1122, by text at 562-203-0295, or by submitting a Contact Us form, for your EDCO business needs.

Cox Communications

1-800-234-3993
www.cox.com

Cox Solutions Store locations will stay open from 10 a.m. to 6 p.m., Monday through Friday and 10 a.m. to 2 p.m. on Saturday to serve customers. Stores will remain closed on Sundays. To continue its support of the FCC’s Keep America Connected initiative, Cox is suspending late fees and extending payment relief options for customers in the company’s low-cost internet program Connect2Compete who express an inability to pay due to pandemic hardships. This commitment is currently in effect through June 30, 2021. For information on addition relief offerings, visit cox.com.

Having trouble with your internet connection?

The City has received inquiries from residents who are experiencing problems with their internet connection and are concerned about staying connected for distance learning. Any Cox Communications customers who are having trouble with their internet connection are advised to contact Government Affairs Manager Michael Hadland directly at michael.hadland@cox.com. Please provide your address. Customers can also report problems to Customer Support at 1-800-234-3993. The following are links to Cox Communication's troubleshooting FAQs and videos, a Wifi Optimization Guide including a helpful Infographic and Internet Experience Customer Resources.