The City has received inquiries from residents who are experiencing problems with their internet connection and are concerned about staying connected for distance learning. Any Cox Communications customers who are having trouble with their internet connection are advised to contact Government Affairs Manager Michael Hadland directly at michael.hadland@cox.com. Please provide your address. Customers can also report problems to Customer Support at 1-800-234-3993. The following are links to Cox Communication’s troubleshooting FAQs and videos, a Wifi Optimization Guide including a helpful Infographic and Internet Experience Customer Resources.